How secure is your site
All the personal information used to register and place orders are kept secured. We guarantee the safety and privacy off all information provided on this site through trusted technical means. It should be noted, however, that passwords used on this site should differ from those used on other sites for security reasons. It is important that you avoid phishing scams by double checking the URL.
How do I receive confirmation that my order is complete and trackable?
Once you have completed your order, you would be getting an email from us to show that you have completed your order and would also describe all the details in your order and how to track the progress.
Which countries do you deliver to?
Our major distribution countries at budding are United Kingdom, United States, Canada and Nigeria. In few weeks, we would be getting distributors in other countries and this would be announced via our social hubs.
What currencies can I pay in?
The official currency of this store is the British pounds. However, you may browse the store using other currecies at store approved exchange rates. Once your order is complete, all currency references are in British pounds. If you must pay in a bank account that uses a different currency, the amount due in that currency will be communicated to you via email.
Do I need to create a Maducho Luchi account to make an order?
You can browse our products and also share our products without creating an account. But to shop on our website, you need to create an account. This makes your experience on our website easier and better, allowing you to save your information for faster checkout, track and view your archived orders.
Can I build shoes or edit the ones I see on the site?
Yes you can, our shoe architects are ready to work with you side by side to deliver orders that suite your particular request. If you wish for a shoe to be edited or built, you need to go through the normal account creation process first. Then we would give you a platform to describe your shoe. Once you are okay with the design, we would put a price tag for you. And a price tag if you want to give it a Maducho Luchi patent. With a Maducho Luchi patent, the shoe’s revenue would be shared with you as agreed
Do I need to pay import taxes or import duties?
Maducho Luchi shoes are shipped from the West African sub-region. Most times, we doubt there would be import taxes for small orders like 1 to 5 products. But if you would need to pay import taxes, your local customs would get you informed.